Last Updated: June 2026
At Savage Labz, customer satisfaction is our priority. We are committed to delivering premium products and providing exceptional customer service. If you experience any issues with your order, our support team is here to help.
SHIPPING POLICY
All orders are processed and shipped Monday through Friday, excluding weekends and U.S. federal holidays.
Orders are shipped from our fulfillment facilities using trusted shipping carriers.
Domestic Shipping
We currently ship within the United States.
Delivery times vary based on destination, carrier performance, weather conditions, and other factors beyond our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Please allow up to 24–48 business hours for tracking information to become active after shipment.
ORDER PROCESSING
Most in-stock orders are processed within:
1–3 Business Days
Processing time is separate from shipping transit time.
Processing may take longer during:
- Product launches
- Sales events
- Holidays
- High-volume order periods
- Inventory verification
Orders placed on weekends or holidays will begin processing on the next business day.
SHIPPING METHODS
Standard Shipping
Estimated delivery:
3–7 Business Days
Expedited Shipping
Estimated delivery:
1–3 Business Days
Delivery estimates are provided by the carrier and are not guaranteed unless explicitly stated by the shipping provider.
Shipping charges are non-refundable once an order has been shipped.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information.
Savage Labz is not responsible for delays, losses, or additional shipping charges resulting from:
- Incorrect addresses
- Incomplete addresses
- Undeliverable locations
- Refused deliveries
Additional shipping charges may apply for reshipment requests.
LOST, STOLEN, OR DELIVERED PACKAGES
Once a package has been marked as delivered by the carrier, Savage Labz is not responsible for theft or loss occurring after delivery.
Customers should contact the shipping carrier directly for delivery disputes.
We will gladly assist in carrier investigations whenever possible.
RETURNS & EXCHANGES
We accept return requests within:
30 Days of Delivery
To qualify for a return:
- Products must be purchased directly from Savage Labz.
- Products must be in original packaging.
- Products must not be excessively damaged or altered.
- Proof of purchase may be required.
Savage Labz reserves the right to deny returns that do not meet these requirements.
DAMAGED OR INCORRECT ITEMS
If you receive:
- A damaged item
- A defective item
- An incorrect item
Please contact our support team within:
3 Days of Delivery
Include:
- Order number
- Photos of the item
- Photos of the packaging
Upon verification, we may provide:
- A replacement product
- Store credit
- A refund, at our discretion
MISSING ITEMS
If an item is missing from your order, please contact us within:
3 Days of Delivery
All shipments are documented prior to dispatch to help verify claims.
Upon verification, we will promptly send the missing item at no additional cost.
REFUNDS
Approved refunds will be issued to the original payment method.
Refund processing times vary by financial institution but typically appear within:
5–10 Business Days
Original shipping charges are non-refundable unless the error was caused by Savage Labz.
Any promotional or free items included with the original order may be required to be returned before a refund is issued.
NON-RETURNABLE ITEMS
The following items may not be eligible for return:
- Clearance items
- Final sale items
- Promotional products
- Gift cards
- Bulk orders
- Opened products where prohibited by law
CHARGEBACKS
If you experience an issue with your order, please contact us before initiating a chargeback.
Most concerns can be resolved quickly through our customer support team.
Fraudulent chargebacks may result in account restrictions and refusal of future orders.
CONTACT US
For all shipping, return, or refund inquiries, please contact:
Savage Labz
7950 NW 53rd St
Doral, FL 33166
United States
Email: support@savagelabz.us
Website: www.savagelabz.us